Refund policy
Overview
At Afnan Perfumes we are committed to ensuring customer satisfaction. This Return & Exchange Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Return & Exchange Eligibility
Products may be returned or exchanged within 7 days from the date of delivery, subject to the following conditions:
β Items must remain sealed, unused, and in their original packaging to be eligible for return or exchange.
β Products should be returned in their original condition with all labels, seals, and accessories included.
β Exchanges or returns are accepted if the product is damaged, defective, or an incorrect item was delivered.
Non-Returnable Items
β Opened perfumes or products with broken seals.
β Used or partially used items.
β Products not in their original condition or missing packaging.
Return Process
β Customers must contact our support team within the eligible return period.
β Provide order details along with images (if applicable) for damaged or incorrect products.
β Our team will review the request and guide you through the return or exchange process.
Refund Process
β All returns are subject to inspection upon receipt.
β Refunds will be processed only after approval and inspection of the returned product.
β For Cash on Delivery (COD) orders, refunds will be issued in cash or via an agreed method after verification.
Exchange Policy
Eligible products may be exchanged for the same item or an alternative product, subject to availability and approval.
Order Cancellation
β Orders can be cancelled before shipment confirmation without any charges.
β Once an order has been dispatched, cancellation requests may not be accepted.
Shipping Charges
β Return or exchange shipping costs are the responsibility of the customer.
β If the return is due to a damaged, defective, or incorrect product, shipping charges will be covered by us.
Documentation
A valid invoice or order confirmation is required for all return, exchange, or refund requests.
Items must be returned in their original condition, including all packaging, labels, and accessories.
Customer Responsibility
β Customers must ensure proper packaging when returning items to avoid damage in transit.
β Returns that do not meet the eligibility criteria may be rejected.
Customer Service
Our customer support team is committed to providing prompt assistance and aims to respond within 48 working hours.
Contact Us
For any return, exchange, or refund inquiries, please contact us:
β Email: afnanperfumesmorocco@gmail.com
β WhatsApp: +212779427653
Customer Commitment
Satisfied or Refunded: We strive to ensure a smooth and satisfactory experience with every purchase.
Authenticity Guaranteed: All Afnan Perfumes products sold are 100% genuine and sourced from official channels.